Customer Service Representative - State Farm Agent Team Member

Donna Vaughn - State Farm Agent; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Donna Vaughn - State Farm Agent in San Antonio, Texas is seeking a Customer Service Representative to create exceptional customer experiences. You'll handle customer inquiries, assist with policy changes, and process claims while maintaining detailed records.

The ideal candidate will possess strong communication skills and a detail-oriented mindset. Our agency values a supportive culture and offers opportunities for advancement. Join us in delivering top-notch service and community support.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to handle multiple tasks effectively.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2003 and is a small, close-knit team focused on maintaining strong relationships and delivering excellent customer service. Before becoming a State Farm agent, I spent five years as a team member, building a solid foundation in the business.

I’m a graduate of the University of Texas at San Antonio and take pride in both my work and community involvement. We stay actively involved by supporting organizations like Manning Children’s Hospital, pediatric brain cancer research, and groups such as Soaring Spirits International.

For our team, we offer PTO, paid holidays, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is supportive, independent, and customer-focused. We’re looking for someone who is a self-starter, engaged, and takes ownership of their work - someone who can help maintain and grow our existing book of business while delivering a high level of customer satisfaction.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Donna Vaughn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.