Customer Service Representative - State Farm Agent Team Member

Brian Brashear - State Farm Agent; Taylorsville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health stipend

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Brashear - State Farm Agent in Kentucky is seeking a personable Customer Service Representative to deliver exceptional service and support to policyholders. You will respond to inquiries, assist with changes, and help clients navigate insurance options while collaborating with a dedicated team.

This role emphasizes attentive communication, teamwork, and accuracy. Prior customer service experience is valued, and the position offers a supportive environment with opportunities for advancement

Qualifications

• Excellent communication and interpersonal abilities essential.
• Detail-oriented with strong multitasking capability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitask

Customer service experience

Job description

Benefits:

• Health stipend
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2021 and has grown into a strong team of five professionals who share a passion for helping others and building lasting relationships. Before opening the agency, I spent two and a half years working for another State Farm agent, gaining firsthand experience in how to run a successful office. My background also includes several years in life insurance sales and advising, as well as a career in high school education where I helped students strengthen their reading and writing skills — an experience that taught me the value of patience, communication, and leadership.

We’re actively involved in our community, participating in local events throughout the year. I currently serve as Vice President of our city’s Main Street Committee, and our team regularly supports local initiatives such as clothing drives during the winter and sponsoring families at Christmas. Giving back is a core part of who we are.

We offer great benefits including a health stipend and license reimbursement, along with a supportive, growth-focused environment. Our office culture is centered around teamwork, learning, and positivity. We celebrate wins, learn from challenges, and focus on continuous improvement.

We’re looking for personable, motivated individuals who aren’t afraid to make mistakes, grow, and become an essential part of our winning team.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brian Brashear - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.