Customer Service Representative - State Farm Agent Team Member

Thomas Olesen - State Farm Agent; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Thomas Olesen - State Farm Agent in Houston is seeking a Customer Service Representative to deliver exceptional experiences and assist community members with policy information, changes, and claims.

We value coachable, hardworking, personable teammates. No prior insurance experience is required as we provide training. A flexible schedule and opportunities for advancement are part of the role, with bilingual Spanish preferred.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail orientation

Multitasking

Customer service experience

Spanish language

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in December 2025, and we're excited to be building something special with a small but growing team. Before becoming an agent, I worked as a State Farm team member, which gave me a firsthand look at how rewarding it can be to help customers protect what matters most. Before insurance, I worked in massage therapy and muscle activation therapy, so serving others has always been at the heart of what I do.

I'm originally from the Dallas area, attended Parker University, and am happily married. One of the things I enjoy most about agency ownership is creating an environment where people can grow, succeed, and genuinely enjoy coming to work.

We like to call our culture "Hot Dang Insurance!" because we bring energy, positivity, and a sense of fun to what we do every day. We're a close-knit team that supports each other, celebrates wins together, and works hard to take great care of our customers.

We're looking for someone who enjoys helping people, and comes to work with a positive attitude. Insurance experience isn't required—we can teach that. What we're really looking for is someone who is coachable, hardworking, personable, and excited about growing both personally and professionally.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Thomas Olesen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.