Customer Service Representative - State Farm Agent Team Member

Thomas Ntuk - State Farm®; Herndon (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Thomas Ntuk - State Farm Agent is seeking a Customer Service Representative to deliver outstanding service, answer inquiries, process policy changes, and support claims while coordinating with agency teammates.

Ideal candidates are positive, professional, detail-oriented, and eager to build relationships within the community. This on-site role offers growth opportunities and training within a friendly, customer-focused environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:

I opened my agency more than 30 years ago with a passion for helping people manage their risks, protect what matters most, and plan for their financial future. Today, our team of four continues to focus on building strong relationships and providing exceptional service to our customers.

I attended college and am proud to have a wonderful family, including grandchildren who keep life fun and rewarding outside of work. Over the years, I've enjoyed building a career centered around helping others while staying connected to the community I serve.

Our office culture is professional, energetic, and customer-focused. I'm looking for someone who enjoys building relationships, having meaningful conversations, and delivering outstanding customer service. The ideal candidate is positive, professional, and motivated to help customers while contributing to a supportive and successful team environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Thomas Ntuk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.