Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Sachse (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health insurance

Profit sharing

Opportunity for advancement

Job summary

A well-known insurance agency in Texas is seeking a Customer Service & Retention Specialist to provide exceptional client experiences. This role involves assisting customers with insurance inquiries, coordinating with team members, and ensuring customer satisfaction. Successful candidates will have a Property & Casualty license, bilingual proficiency in Spanish, and strong communication skills. The position offers a competitive hourly wage ranging from $18.00 to $25.00, along with various benefits, in a supportive and dynamic work environment.

Qualifications

• Property & Casualty license required; consideration for candidates with on-hold license.
• Intermediate knowledge with MS Office applications required.
• Bilingual in Spanish is mandatory.

Responsibilities

• Provide excellent customer support via various communication methods.
• Handle customer inquiries regarding insurance matters.
• Process requests accurately and efficiently.

Skills

Oral communication

Written communication

Bilingual (Spanish)

Customer service

Education

Property & Casualty license

Tools

Salesforce

MS Outlook

MS Word

MS Teams

Job description

Role Description

As a Customer Service & Retention Specialist with The Scott Bogue Agencies, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Dental insurance
• Health insurance
• Salary plus commission/bonus opportunities
• Group Major Medical, Dental & Vision plans
• Growth potential/Opportunity for advancement within my office
• Group Life Insurance
• Valuable career-building experience

Responsibilities

• Provide an unparalleled customer support experience via in person, phone, email, and text.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers.
• Process customer service requests quickly and thoroughly.
• Treat our customer with the Platinum Rule, "Treat others how they want to be treated".
• Collaborate with our customers on topics such as billing, contact information, payment request and policy level adjustments.

Qualifications

• Property & Casualty license required; will consider candidates whose license is currently on hold or have held an active P & C license in the last 12 months.
• Intermediate knowledge with productivity software (MS Outlook, MS Word, MS Teams).
• Experience with Salesforce a plus.
• Excellent oral and written communication skills.
• Flexible and willing to do what is needed to get great work done.
• A natural inclination to work within a culture that is fast‑paced and dynamic.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.
• Must be bilingual (Spanish).

Compensation

$18.00 - $25.00 per hour.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Garland, TX.
• I am a proud graduate of University of South Florida, B.S. Finance.
• Our agency has received awards including Chairman's Circle and Ambassador Travel.

Looking for the skills and confidence to run a business in the future? Our well‑trained team uses state‑of‑the‑art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results‑oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.