Customer Relations Representative - State Farm Agent Team Member

Scott Cat; Bogalusa (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A reputable insurance agency in Bogalusa, Louisiana is looking for a Customer Relations Representative. The ideal candidate will excel in communication and problem-solving, manage customer inquiries, and work collaboratively within a supportive team. With a dedication to integrity and service, this agency fosters a family-friendly atmosphere, offering competitive benefits and growth opportunities in a busy office environment.

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service experience is preferred.
• Ability to handle high-stress situations with calm.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Ability to handle stress

Job description

Benefits:

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2007 and has grown into a strong, close-knit team of eight. It was a close friend who encouraged me to pursue a career with State Farm, and it turned out to be one of the best decisions I’ve ever made.

Faith and family are at the core of everything we do. I’m a proud U.S. Air Force veteran, and I run my agency on the same principles that have guided me throughout my life — integrity, service, and compassion. I’m deeply passionate about mentoring youth, supporting families, and giving back to the community. Every year, our team feeds the homeless during the holidays and delivers Christmas presents with handwritten cards to spread kindness and hope.

We offer great benefits, including PTO, all major holidays off, a 401(k) with match, and reimbursement for licensing costs. More importantly, we foster a supportive, family-friendly environment where everyone feels valued and part of something meaningful.

Our office is always busy, but we make sure to laugh, support one another, and celebrate our wins along the way. We’re looking for team members who bring a positive attitude, a strong work ethic, and a heart for helping others — people who want to be part of a team that feels like family.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Scott Catalanotto - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.