Customer Service Representative - State Farm Agent Team Member

Scott Cat; Bogalusa (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Bogalusa, Louisiana, is seeking a Customer Service Representative to deliver exceptional customer experiences. You'll respond to inquiries, assist with policy updates, and process claims while maintaining accurate records. Ideal candidates possess strong communication skills and a detail-oriented approach. This role offers a supportive family-like environment with great benefits such as license reimbursement and 401(k) matching, alongside opportunities for advancement.

Qualifications

• Customer service experience preferred.
• Strong work ethic and positive attitude.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

BENEFITS

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Our agency opened in 2007 and has grown into a strong, close-knit team of eight. It was a close friend who encouraged me to pursue a career with State Farm, and it turned out to be one of the best decisions I’ve ever made. Faith and family are at the core of everything we do. I’m a proud U.S. Air Force veteran, and I run my agency on the same principles that have guided me throughout my life — integrity, service, and compassion. I’m deeply passionate about mentoring youth, supporting families, and giving back to the community. Every year, our team feeds the homeless during the holidays and delivers Christmas presents with handwritten cards to spread kindness and hope. We offer great benefits, including PTO, all major holidays off, a 401(k) with match, and reimbursement for licensing costs. More importantly, we foster a supportive, family-friendly environment where everyone feels valued and part of something meaningful. Our office is always busy, but we make sure to laugh, support one another, and celebrate our wins along the way. We’re looking for team members who bring a positive attitude, a strong work ethic, and a heart for helping others — people who want to be part of a team that feels like family.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Scott Catalanotto - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.