Customer Service Representative - State Farm Agent Team Member

Scott Queen - State Farm Agent; Batavia (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Queen - State Farm Agent in Batavia, IL is seeking a Customer Service Representative to deliver exceptional experiences to community members seeking insurance guidance and policy information.

You will assist with policy changes, process claims, and coordinate with agency teammates to anticipate community needs while maintaining accurate customer records. This role offers growth opportunities for driven, sales-minded individuals in a supportive office environment.

Qualifications

• Clear communication and interpersonal abilities.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1997 and bring over 35 years of insurance experience to the table. Over the years, I’ve built an office focused on stability, relationships, and creating a workplace where people can build long-term careers.

I’ve been married for 29 years and have three kids. Outside of the office, I enjoy hiking, fishing, traveling, and spending time outdoors. We even have a pet-friendly office, which adds to the welcoming and comfortable atmosphere we’ve created.

We offer a Simple IRA, health benefits, licensing reimbursement, and a strong commitment to work-life balance. I believe people perform their best when they feel supported both professionally and personally.

Our culture is built around maintaining a great workplace environment—positive, respectful, and team-oriented. We’re looking for driven, upbeat individuals who bring energy and a strong work ethic. If you’re motivated and want to grow in a stable, supportive office, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Queen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.