Customer Service Representative - State Farm Agent Team Member

State Farm Agent; City of Poughkeepsie (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent is seeking a Customer Service Representative to enhance customer experiences and support agency operations in Poughkeepsie. The role involves responding to inquiries, assisting with policy changes, and processing claims.

Ideal candidates possess strong communication skills and previous customer service experience. The position offers a competitive salary between $50,000 and $75,000 and benefits, including health insurance and paid time off.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to handle multiple tasks.
• Preferred experience in customer service roles.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow-up.
• Maintain accurate customer interaction records.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Scott Marxer - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Compensation: $50,000.00 - $75,000.00 per year

Product Areas

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.