Customer Service Representative - State Farm Agent Team Member

Scott Smith - State Farm Agent; Wapato (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Vision insurance

Job summary

Scott Smith - State Farm Agent in Wapato, Washington is seeking a Customer Service Representative - State Farm Agent Team Member. This role is crucial for generating exceptional customer experiences and supporting the growth of the agency.

As a representative, you will help resolve customer inquiries, provide policy information, and assist with policy changes. Ideal candidates possess strong communication skills and prior customer service experience. Opportunities for advancement are available for driven individuals.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Scott Smith - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.