Customer Service Representative - State Farm Agent Team Member

Brandon Burke - State Farm Agent; Rome (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring Bonus

Life insurance

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Company parties

Job summary

Brandon Burke - State Farm Agent in Rome, Georgia is seeking a Customer Service Representative to create exceptional customer experiences. This role involves answering inquiries, processing claims, and providing policy information.

The ideal candidate is motivated, detail-oriented, and ready to support a high-performing team within a supportive office culture. Join us for competitive benefits and opportunities for professional growth.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Hiring Bonus
• Life insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Company parties

About Our Agency:

I began my insurance career in 1997 working for a State Farm agent and quickly developed a passion for the business. That passion led me to open my own agency on March 1, 2006. Today, we’ve grown into a high-performing team of nine and continue to expand.

We take pride in consistently competing at a high level within State Farm, and that drive shows in both our results and our team culture. We’re focused on growth, development, and creating opportunities for our team to succeed.

For our team, we offer a 401(k) with employer match, life insurance, paid time off, performance-based bonuses, competitive salary, opportunities for advancement, training and development, a flexible schedule, company parties, and a fully stocked break room.

Our office culture is driven, supportive, and growth-focused. We’re looking for someone who is motivated, coachable, and ready to contribute to a team that takes pride in winning while supporting each other along the way.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Brandon Burke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.