Customer Service Representative - State Farm Agent Team Member

Garrett Murray - State Farm Agent; Bath (WV); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Garrett Murray - State Farm Agent is seeking a Customer Service Representative to join a growing team. You will deliver exceptional customer experiences while assisting with policy information, changes, and claims, and coordinating with agency teammates to meet community needs.

The role emphasizes attention to detail, strong communication, and a willingness to contribute to a supportive environment where growth and advancement are encouraged.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Attention to detail

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2026 and we’re currently a growing team of three. Before becoming an agent, I worked as a State Farm team member, which gave me valuable experience and a strong foundation for building and leading my own office.

For our team, we offer PTO, paid holidays, licensing reimbursement, and a strong focus on maintaining a healthy work-life balance.

Our culture is collaborative, energetic, and team-focused. We’re looking for someone who is high-energy, motivated, and enjoys working closely with others. The right candidate will be team-oriented, positive, and ready to contribute to a supportive environment where everyone works together to succeed.

If you’re driven and enjoy being part of a collaborative team, this could be a great place to grow your career.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Garrett Murray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.