Customer Service Representative - State Farm Agent Team Member

Brandon Baxter - State Farm Agent; Conway (AR); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Licensing paid

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Brandon Baxter - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to clients in Conway, AR. You will handle inquiries, coordinate with the agent team, and help community members with their insurance needs.

The role emphasizes attention to detail, strong communication, and a proactive approach to customer care, with opportunities for advancement and a supportive team environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2017 and currently lead a team of eight. I studied Insurance and Risk Management in college and began my career as a State Farm team member after graduation before opening my own agency. Outside of work, I enjoy sports and spending as much time outdoors as possible.

Our agency is proud to stay involved in the community by sponsoring local events, school activities, and sports teams throughout the year.

We offer health benefits, two weeks of PTO starting out, paid holidays, licensing costs paid up front, and a strong commitment to work-life balance. We also provide lunch for the team every Thursday and offer the opportunity to earn a paid vacation when team performance goals are achieved.

Our office is professional, disciplined, and growth-focused, with the feel of an investment practice and clear systems that set our team up for success. At the same time, we’re highly collaborative and genuinely want to see one another succeed. I'm looking for someone who is professional, positive, hardworking, and wants more than just a job - they’re looking to build a long-term career.

ROLE DESCRIPTION:

As a Customer Service Representative with Brandon Baxter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.