Customer Service Representative - State Farm Agent Team Member

Brandon Libunao - State Farm Agent; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

License reimbursement

Flexible schedule

Training & development

Opportunity for advancement

Bonus based on performance

Job summary

Brandon Libunao - State Farm Agent in Indianapolis, IN is seeking a Customer Service Representative to enhance customer experiences and contribute to agency growth. The ideal candidate will possess strong communication skills and a detail-oriented mindset, allowing them to effectively handle customer inquiries and policy information.

This role offers a supportive environment focused on growth, along with a comprehensive benefits package that includes life, health, vision, and dental insurance.

If you're motivated and looking for career advancement opportunities in a dynamic team, apply to join us!

Qualifications

• Strong communication and interpersonal skills necessary for customer interactions.
• Detail-oriented approach to handling policy information and customer inquiries.
• Experience in customer service is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• License reimbursement
• Life insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

I opened my agency in 2020 and have since built a strong, high-performing team of 17 talented professionals. My State Farm journey began in 2008 as a team member, and over the years I’ve gained valuable experience in leadership and developed a deep understanding of how the company operates. I’m passionate about sharing that knowledge with others, which is why I offer the aspirant program to team members who are interested in advancing their careers and potentially becoming agents themselves.

Community involvement is an important part of what we do. Our team actively participates in local events, sponsors sports programs, and supports a variety of nonprofit organizations throughout the city. Giving back and staying connected to the community we serve is a key part of our mission.

We also believe in taking care of our team. In addition to a supportive, growth-focused environment, we offer a comprehensive benefits package that includes vision, dental, life, and health insurance. Our office culture is fast-paced, collaborative, and focused on success — and we’re looking for motivated, self-starting individuals with a strong work ethic to join us.

If you’re looking for a place where you can grow your career, make a real impact, and be part of a motivated and supportive team, this could be the perfect fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Brandon Libunao - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.