Customer Service Representative - State Farm Agent Team Member

Ryan McBride - State Farm Agent; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

License paid

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan McBride - State Farm Agent is seeking a Customer Service Representative to join the team. You will deliver exceptional experiences by answering inquiries, guiding policy changes, and coordinating with agency colleagues to meet community needs.

The role emphasizes attention to detail, empathy, and the ability to grow within a community-focused insurance agency. Training and advancement opportunities are available, with a friendly, family-like culture.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• License Paid
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been with State Farm since 2011, and one of the things I value most in running this agency is creating an environment where work and life truly balance. Many of our team members have young children, and I make it a priority to offer flexibility so they can be present for school events and family moments without sacrificing their careers.

Our culture is very family oriented — we enjoy quarterly team outings, frequent happy hours, and a big annual holiday party that brings everyone together. My leadership style is built on trust and accountability: we set clear expectations, encourage self-starters, and don’t believe in micromanaging.

This is a place where people can be themselves, thrive professionally, and still prioritize what matters most outside of work. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ryan McBride - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.