Customer Service Representative - State Farm Agent Team Member

Jenniferblumer; Lansing (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jenniferblumer in Lansing, Michigan is looking for a Customer Service Representative - State Farm Agent Team Member. In this role, you will provide exceptional customer experiences, assist clients with policy inquiries, and process insurance claims.

The ideal candidate is detail-oriented, communicative, and has previous customer service experience. We provide benefits such as a 401(k), health insurance, and opportunities for advancement, promoting a team-oriented atmosphere.

Qualifications

• Excellent communication and interpersonal skills are necessary for this role.
• The candidate should be detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2008 after building a 35-year career with State Farm, beginning in 1990. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment. I attended MSU, and I’m married with two kids; when I’m not in the office, I love to travel and explore new places with my family.

We offer PTO, bonuses, a 401k, health benefits, license reimbursement, and a healthy work–life balance to support our team both personally and professionally. Our office operates with a casual, work-hard-play-hard atmosphere and a family-oriented feel where we look out for one another and celebrate our wins. We’re looking for team members who are go-getters, self-starters, coachable, motivated, and excited to thrive in a collaborative environment.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.