Customer Service Representative - State Farm Agent Team Member

Brayden Hough - State Farm Agent; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brayden Hough - State Farm Agent in Gilbert, AZ is seeking a Customer Service Representative Team Member to deliver exceptional customer experiences and support the growth of a local State Farm agency. You will resolve inquiries, coordinate with the team, and help members with their insurance needs.

The role offers opportunities for advancement in a fun, growth-oriented culture and a flexible schedule, with on-site collaboration and active community involvement.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in June of 2025 after spending several years as a State Farm team member, with a clear goal of building something meaningful and growth-focused. Right now, our team consists of myself and one sales representative, and we’re excited to continue expanding. I’m originally from Illinois, played college baseball, and recently relocated to Arizona. Sports are a big part of my life, and we plan to stay active in the community through sponsored sporting events like pickleball tournaments and golf outings in the future.

Our office culture is fun, competitive, and built around growth. We run frequent promotions with prizes like lunches, extra time off, and bonus opportunities tied to production. I’m especially passionate about helping driven individuals develop into future leaders — even agency owners — and I actively connect new hires with other agents and team members in the area who share similar goals. If you’re motivated, entrepreneurial, and excited to grow alongside a supportive network, this is a place where you can build something truly special.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brayden Hough - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.