Customer Service Representative - State Farm Agent Team Member

Brian Brzycki - State Farm Agent; Highland (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Brzycki - State Farm Agent is seeking a Customer Service Representative to join our team in Highland, IN. You will handle inquiries, assist with policy changes, and help customers with insurance needs while delivering an exceptional service experience.

We value reliability, coachability, and a drive to contribute to building a successful local agency. Expect a supportive team culture, benefits, and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2026 and is a brand-new, growing team with exciting opportunities ahead. Before becoming a State Farm agent, I spent six years working for another agent, always with the goal of owning my own agency and building something of my own.

I’m a graduate of Purdue University and an avid golfer who enjoys staying active outside of the office.

For our team, we offer PTO, paid holidays, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is team-first, we work together as one unit to support each other and our customers. We hold high standards and expect strong effort from everyone. We’re looking for someone who is reliable, coachable, and wants to be part of building a successful team from the ground up.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brian Brzycki - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.