Customer Service Representative - State Farm Agent Team Member

Mike Stuckey - State Farm Agent; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) with company match

Training & development

Flexible schedule

Bonus based on performance

Company parties

Opportunities for advancement

Job summary

Mike Stuckey State Farm in North Charleston, SC is seeking a licensed Customer Service / Customer Relations Representative to support existing clients across Property & Casualty and Life & Health lines.

You will handle policy servicing, answer coverage questions, process billing, and help with renewals while building strong client relationships. Bilingual in Spanish is a plus, and licenses or a willingness to obtain them are required.

Qualifications

• Active Property & Casualty and Life & Health licenses or ability to obtain licenses.
• Proven experience in customer service, account management, or related roles.
• Excellent communication skills — verbal, written, and listening.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficient with CRM systems and Microsoft Office Suite.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Customer-focused, patient, and professional demeanor.
• Bilingual - Spanish speaking a plus.

Responsibilities

• Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines.
• Respond promptly to client inquiries regarding coverage, claims, billing, and payments.
• Assist clients with policy changes, renewals, endorsements, and other servicing needs.
• Handle payment processing and resolve billing questions or issues efficiently.
• Collaborate with insurance carriers and underwriters to address client concerns.
• Maintain accurate and up-to-date client records in agency management systems.
• Educate clients on insurance products and coverage options when appropriate.
• Identify opportunities to support cross-selling efforts and enhance client protection.
• Ensure compliance with all regulatory and company policies.

Skills

P&C License

Life & Health License

Bilingual - Spanish

Customer service experience

Communication skills

Detail-oriented

Tools

CRM software

Microsoft Office

Job description

Benefits

• $0 Copay Virtual Doctor Visits
• Employer-paid Life Insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Flexible schedule
• Paid time off
• Training & development
• Competitive salary
• Opportunity for advancement

About Us

At Mike Stuckey State Farm, we are committed to delivering exceptional insurance solutions and outstanding service to our valued clients. We are currently seeking a licensed, detail-oriented, and customer-focused Customer Service / Customer Relations Representative to join our team. If you have your Property & Casualty and Life & Health insurance licenses, or a desire to learn more about the insurance industry, and enjoy helping clients manage their insurance needs, this role is perfect for you!

Position Overview

As a Customer Service / Customer Relations Representative, you will be a key resource for our existing clients, providing expert assistance with their insurance policies across property & casualty as well as life & health lines. You will handle policy servicing, answer coverage questions, resolve billing and payment inquiries, and ensure clients receive timely and accurate support. Your ability to build strong relationships and provide clear communication will enhance client satisfaction and retention.

Key Responsibilities

• Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines
• Respond promptly to client inquiries regarding coverage, claims, billing, and payments
• Assist clients with policy changes, renewals, endorsements, and other servicing needs
• Handle payment processing and resolve billing questions or issues efficiently
• Collaborate with insurance carriers and underwriters to address client concerns
• Maintain accurate and up-to-date client records in agency management systems
• Educate clients on insurance products and coverage options when appropriate
• Identify opportunities to support cross-selling efforts and enhance client protection
• Ensure compliance with all regulatory and company policies

Qualifications

• Active Property & Casualty and Life & Health insurance licenses or ability to obtain licenses.
• Proven experience in customer service, account management, or related roles
• Excellent communication skills — verbal, written, and listening
• Detail-oriented with strong organizational and problem-solving abilities
• Proficient with CRM systems, and Microsoft Office Suite
• Ability to manage multiple client accounts and prioritize tasks effectively
• Customer-focused, patient, and professional demeanor
• Bilingual - Spanish speaking a plus.

Benefits

• Competitive salary plus performance-based incentives
• Paid time off including holidays and sick leave
• 401(k) and Roth 401(k) retirement plan with company match
• Supportive work environment with opportunities for professional growth
• Flexible scheduling.

Why Join Our Agency

We value our employees and clients alike, fostering a culture of respect, learning, and teamwork. Join us to grow your career in a stable, supportive insurance agency where your expertise makes a real difference for our customers.

Stuckey Insurance and Financial Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace.