Customer Service Representative - State Farm Agent Team Member

Mike Peterson - State Farm Agent; Hawley (Wayne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Mike Peterson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support our local insurance agency’s growth. You will handle inquiries, policy information, updates, and claims, while maintaining accurate records and collaborating with the team to meet community needs.

We value licensed applicants when possible and prioritize customer-focused, empathetic individuals who can multitask and communicate clearly.

Qualifications

• Strong communication and interpersonal abilities.
• Detail-oriented with accuracy in record-keeping.
• Experience in customer service is preferred.
• Licensed applicants preferred (Property/Casualty and Life/Health).

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Education

High school diploma

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Currently licensed applicants preferred (Property/Casualty and Life/Health).