Customer Service Representative - State Farm Agent Team Member

Mike Sawyer; Ellicott City (MD); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Ellicott City is seeking a Customer Service Representative to enhance customer service and support agency growth. The role involves managing client inquiries, policy updates, and building strong relationships. Exceptional communication skills, organization, and a customer-centric mindset are essential. Candidates should be licensed or willing to obtain licenses with agency support. The agency offers competitive compensation, career growth opportunities, and a supportive environment.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer-service mindset with the ability to discuss product solutions.
• Highly organized and able to manage multiple priorities at once.
• Prior customer service, insurance, or office experience preferred.
• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.

Responsibilities

• Respond to client inquiries with professionalism, accuracy, and care.
• Conduct policy reviews and identify opportunities to strengthen coverage or recommend additional products.
• Manage policy updates, billing questions, documentation, and claims follow-ups.
• Keep detailed customer notes and ensure all follow-ups are completed in a timely manner.
• Work closely with colleagues to support smooth operations, great service, and agency growth outcomes.

Skills

Excellent communication and relationship-building skills

Strong customer-service mindset

Highly organized

Prior customer service, insurance, or office experience

Education

Licensed in Property & Casualty and Life & Health, or willingness to obtain

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Service & In-Book Sales Growth Opportunity

Mike Sawyer State Farm Agency

Deliver exceptional service. Strengthen relationships. Advance your career.

Are you a people-focused professional who loves creating positive customer experiences—and also recognizes that great service includes identifying opportunities to improve coverage and protection? Mike Sawyer State Farm is seeking a Customer Service Representative who excels in client care while supporting agency growth through retention and in‑book sales.

This is a licensed position (Property & Casualty and Life & Health required). If you’re not currently licensed, you must be willing to obtain both licenses—our agency provides full support and paid training.

Role Overview

As a Customer Service Representative, you’ll be the friendly and reliable contact customers count on. You’ll assist with policy changes, answer service questions, and offer clear guidance on coverage. You’ll also identify opportunities within our existing book of business to cross‑sell or enhance policies—ensuring every customer has the right protection for their evolving needs.

This role is perfect for someone who is service‑oriented, detail‑driven, and confident initiating consultative product conversations.

Key Responsibilities

Deliver Exceptional Service

• Respond to client inquiries with professionalism, accuracy, and care.

Retain & Grow Accounts

• Conduct policy reviews and identify opportunities to strengthen coverage or recommend additional products.

Handle Daily Servicing Needs

• Manage policy updates, billing questions, documentation, and claims follow‑ups.

Maintain Accurate Records

• Keep detailed customer notes and ensure all follow‑ups are completed in a timely manner.

Collaborate with the Team

• Work closely with colleagues to support smooth operations, great service, and agency growth outcomes.

Qualifications

• Excellent communication and relationship‑building skills
• Strong customer‑service mindset with the ability to discuss product solutions
• Highly organized and able to manage multiple priorities at once
• Prior customer service, insurance, or office experience preferred
• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support

Why Join Mike Sawyer State Farm?

• Competitive compensation with bonus potential tied to service and retention
• Licensing support and paid training provided
• Clear career growth opportunities within a respected, established agency
• Supportive, team‑based work environment focused on professionalism and results
• A meaningful opportunity to help clients protect what matters most

If you're passionate about serving others, enjoy building strong client relationships, and want to advance your career in a supportive agency environment, apply today to join Mike Sawyer State Farm.