Customer Service Representative - State Farm Agent Team Member

Mike Martin - State Farm Agent; Punta Gorda (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus incentives

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Advancement opportunities

Job summary

Mike Martin - State Farm Agent in Punta Gorda, FL is seeking a friendly Customer Service Representative Team Member. You will handle policy inquiries, assist with updates, and help customers navigate insurance options with a detail-oriented, empathetic approach.

This hourly, overtime-eligible role includes monthly commissions, paid licensing, and a strong focus on work-life balance as we serve the local community.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2008 and am proud to carry on the legacy as a second-generation State Farm agent. Our team has grown to 10 members, and we’re deeply rooted in the Florida community I’ve always called home. I’m a University of Florida graduate and a proud dad, and community involvement is a big part of who we are. I serve on the board of Crossroads Hope Academy, have held leadership roles with the Charlotte County Chamber of Commerce and Punta Gorda Chamber of Commerce, and continue to stay involved through organizations like Leadership Charlotte, the Economic Development Partnership, and Team Punta Gorda.

We offer 15 days of personal time, a Simple IRA, health benefits, paid licensing, and a strong focus on work–life balance. This is an hourly position that is overtime-eligible, with monthly commissions and additional performance-based bonuses. Our office culture is built around positive energy, strong relationships, and genuinely taking great care of people. We’re looking for personable, growth-minded team members who want to develop their skills, serve others well, and be part of a supportive, community-focused agency.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mike Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.