Customer Service Representative - State Farm Agent Team Member

Staci Werlau - State Farm Agent; City of Olean (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Staci Werlau - State Farm Agent in City of Olean, NY, is seeking a Customer Service Representative to provide exceptional customer experiences. You'll resolve inquiries, assist with policy changes, and maintain accurate records while working in a supportive, family-oriented agency.

The ideal candidate will show strong communication skills, multitasking abilities, and a passion for helping others. Join us in a flexible and welcoming environment that invests in your growth.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2022 after spending 13 years as a State Farm team member, and today we’re a close-knit team of three. I’m very family-oriented, and that naturally shapes the way our office operates—supportive, flexible, and focused on helping each other succeed. I offer a Simple IRA, a health stipend, licensing reimbursement, and a healthy work‑life balance for my team. In our agency, we look for team members who can juggle multiple responsibilities, stay focused on their goals, and appreciate a family‑style environment where everyone pitches in. If you’re driven, dependable, and ready to grow, you’ll fit right in here.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Staci Werlau – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.