Customer Service Representative - State Farm Agent Team Member

Stevenaft; North Carolina; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

An insurance company in North Carolina is looking for a Customer Service Representative - State Farm Agent Team Member to deliver exceptional customer experiences. The role involves engaging with customers through phone, email, and chat, assisting with policy inquiries, and collaborating with a dynamic team. Ideal candidates possess excellent communication skills and a tech-savvy mindset. Previous customer service experience is a plus. The position offers a competitive salary and various benefits, including health insurance and paid time off.

Qualifications

• Previous customer service experience is a plus, but not required.
• A positive and proactive attitude towards learning and growth.
• Willingness to obtain relevant insurance licenses (training will be provided).

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.

Skills

Excellent communication skills

Tech-savvy

Customer-oriented mindset

Ability to adapt to a fast-paced environment

Education

High school diploma or equivalent

College degree

Tools

Digital communication tools

Social media platforms

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Company Overview

Steven Aft - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).