Customer Service Representative - State Farm Agent Team Member

Brian Brakefield - State Farm Agent; McDonough (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Job summary

Brian Brakefield - State Farm Agent is seeking a Customer Service Representative to join a dynamic, customer-focused team in McDonough, GA. You will handle inquiries via phone, email, and chat, assist with policy updates and claims, and use digital tools to reach a younger audience while collaborating with teammates to resolve issues promptly.

No prior experience required, but strong communication, a proactive attitude, and willingness to obtain insurance licenses are valued.

Qualifications

• Excellent communication skills, both written and verbal.
• Proficient with digital communication tools and social platforms.
• Customer-oriented mindset with a drive to exceed expectations.
• Able to thrive in a fast-paced, evolving environment.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Engage with customers via phone, email, and chat.
• Provide friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilize digital tools to connect with a younger demographic.
• Collaborate with a dynamic team to resolve issues promptly.
• Proactively identify opportunities to enhance customer satisfaction.

Skills

Communication skills

Tech-savvy

Customer-focused

Adaptability

Customer service experience (preferred

Education

High school diploma or equivalent

College degree (preferred)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

Company Overview:

Brian Brakefield - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications:

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Brian Brakefield - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.