Customer Service Representative - State Farm Agent Team Member

Marcus Weeks - State Farm Agent; Aiken (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Supportive team culture

Flexible work schedule

Job summary

Join Marcus Weeks - State Farm Agent as a Customer Service Representative, where you will be the frontline contact for our customers. Your role will involve providing exceptional service through phone interactions and service requests, ensuring clients feel valued and supported.

Success in this position requires excellent communication skills, effective organization, and a friendly attitude. Experience in customer service is valued, but comprehensive training will be provided to help you excel. We offer a competitive salary and benefits, along with opportunities for advancement.

Qualifications

• Excellent communication skills are essential for interacting with clients.
• Strong organization is necessary to manage service requests effectively.
• Prior experience in a customer service role is advantageous but not mandatory.

Responsibilities

• Answer incoming calls and address customer inquiries.
• Handle service requests such as policy updates.
• Conduct retention activities to strengthen client relationships.
• Assist with appointment scheduling and record maintenance.
• Collaborate with teams for seamless customer experiences.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Ability to multitask

Friendly and empathetic attitude

Proficiency with computer systems

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

About Us

At Marcus Weeks State Farm, we are dedicated to providing outstanding service and support to our clients. Our team is focused on building strong, lasting relationships while helping customers protect what matters most. We’re looking for a friendly, organized, and proactive Customer Service Representative to join our growing agency.

Position Overview

As a Customer Service Representative, you will be the frontline contact for our customers, providing exceptional service by answering phones, managing service requests, and assisting with retention activities to strengthen client relationships. Your role is vital in ensuring our clients feel valued, supported, and confident in their coverage.

Key Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Handle service requests such as policy updates, billing questions, and claims assistance.
• Conduct retention activities including follow-up calls and personalized outreach to maintain and strengthen client relationships.
• Assist customers with scheduling appointments and connecting them with the appropriate team members.
• Maintain accurate records of customer interactions and service requests in the agency’s system.
• Collaborate with the sales and service teams to ensure seamless customer experiences.
• Identify opportunities to educate customers about additional coverage options and agency services.
• Uphold State Farm’s standards for customer service excellence.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly, patient, and empathetic attitude toward customers.
• Previous customer service experience is great and valued but not required — we are committed to training and helping you develop.
• Proficiency with computer systems and willingness to learn agency software.
• Team player who is eager to contribute to a positive work environment.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and ongoing support.
• Opportunity to grow within the agency and State Farm network.
• Supportive and collaborative team culture.
• Flexible work schedule.