Customer Service Representative - State Farm Agent Team Member

Eva Hernandez - State Farm Agent; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Flexible schedule

Job summary

Eva Hernandez - State Farm Agent is seeking a customer-focused team member to deliver exceptional service in our local insurance office in New York. You will handle inquiries, support policy changes, and coordinate with colleagues to ensure smooth, timely assistance for clients.

Ideal candidates are empathetic, detail-oriented, and eager to learn in a fast-paced environment that values community engagement and growth opportunities within the agency.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Willingness to learn and adapt in a fast-paced insurance environment.
• Empathetic and customer-focused.

Responsibilities

• Answer customer inquiries and provide accurate policy information.
• Assist customers with policy changes, updates, and coverage adjustments.
• Support the claims process by assisting with claim intake, updates, and follow-up.
• Maintain accurate, up-to-date records of customer interactions and policy activity.
• Coordinate with other team members to ensure efficient, timely customer service.

Skills

Communication

Multitasking

Customer Service

Job description

Benefits

• Company parties
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION

You will deliver exceptional customer experiences that support the continued growth of our successful insurance agency. With strong attention to detail, a genuine commitment to service, and a desire to help people, you will thrive in a role that combines customer support, coordination with internal team members, and proactive support of the needs of the community we serve.

We look forward to connecting with you if you are customer-focused, empathetic, and motivated to make a difference. We also offer internal growth opportunities for driven, sales-minded candidates who are eager to advance their career.

RESPONSIBILITIES

• Answer customer inquiries and provide accurate policy information.
• Assist customers with policy changes, updates, and coverage adjustments.
• Support the claims process by assisting with claim intake, updates, and follow-up.
• Maintain accurate, up-to-date records of customer interactions and policy activity.
• Coordinate with other team members to ensure efficient, timely customer service.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask effectively.
• Previous customer service experience preferred.
• Willingness to learn and adapt in a fast-paced insurance environment.