Customer Service Representative - State Farm Agent Team Member

Kremer Agency; Westminster (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Company parties

Job summary

Kremer Agency, a State Farm agent, seeks a Customer Service Representative to deliver exceptional service to policyholders. You will handle inquiries, updates, and claims across phone, email, and chat.

You'll use digital tools to engage a younger demographic and work with a collaborative team to resolve issues quickly. A high school diploma is required; licensing training will be provided and advancement opportunities exist.

Qualifications

• Excellent written and verbal communication skills.
• Comfort with digital tools and social media.
• Customer-focused mindset with a desire to exceed expectations.
• Able to adapt in a fast-paced environment.
• Previous customer service experience is a plus but not required.

Responsibilities

• Engaging with customers through phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools to connect with a younger demographic.
• Collaborating with a dynamic team to resolve issues promptly.
• Proactively identifying opportunities to enhance customer satisfaction.

Skills

Excellent communication

Tech-savvy

Customer-focused

Adaptability

Customer service experience

Education

High school diploma or equivalent

College degree is a plus

Tools

Digital tools

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development
• Company parties

Company Overview

Mike Kremer - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Mike Kremer - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.