Customer Service Representative - State Farm Agent Team Member

Juan Williams - State Farm Insurance Agent; Lake Park (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Juan Williams - State Farm Insurance Agent in Lake Park, Florida is looking for a Customer Service Representative. This role aims to enhance customer relationships and provide top-notch service while contributing to the agency's growth.

Ideal candidates are self-motivated and have excellent communication skills. Job responsibilities include customer inquiries on insurance and marketing appropriate products. This position offers significant growth potential within the agency.

Qualifications

• Interest in marketing products and services based on customer needs.
• Enthusiastic about financial products helping people manage risks.
• Ability to work in a team environment.

Responsibilities

• Establish and follow up with customer relationships.
• Provide prompt, accurate, and friendly customer service.
• Work with the agent to meet marketing goals.

Skills

Excellent interpersonal skills

Excellent communication skills

Organizational skills

Self-motivated

Detail oriented

Bilingual - French preferred

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

As an Agent Team Member, you will receive:

• Salary
• Growth potential/Opportunity for advancement within my agency

Qualifications

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to conduct interviews in the office and in customer's home or business
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Bilingual - French preferred

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.