Customer Service Representative - State Farm Agent Team Member

Ellie Mills Insurance Agency, Inc.; Florida; On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Group Life Insurance

401K

Hourly wage + commission

Health benefits

Profit sharing

Paid time off

Growth potential

Advancement opportunities

Job summary

State Farm Agent is seeking a qualified Customer Service Representative to join their winning team. You will help grow the business through value-based conversations and exceptional customer experience in a fast-paced environment.

Responsibilities include establishing relationships, handling inquiries about insurance options, policy changes, claims, and billing. You will educate customers using a needs-based process, and you must be bilingual in Spanish with the ability to obtain Property &

Qualifications

• Excellent communication skills in written and verbal form.
• Self-motivated and detail oriented.
• Proactive problem solver and customer-focused.
• Bilingual Spanish required.
• Property and Casualty license (must be able to obtain) and Life/Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Group Life Insurance Benefits
• 401K
• Hourly pay plus commission/bonus
• Health benefits
• Profit sharing
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environmentAbility to multi-task
• Ability to effectively relate to a customer
• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.