Customer Service Representative - State Farm Agent Team Member

Dominick Abramo's State Farm Agency; New York (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Company parties

Competitive salary

Free snacks

Advancement opportunities

Paid time off

Health insurance

Job summary

Dominick Abramo's State Farm Agency in Staten Island, NY is seeking a Customer Service Representative to deliver high-quality service to customers in a full-time, in-office role. Training is provided to help you obtain insurance licenses; no prior insurance experience is required.

You will handle calls, billing questions, policy changes, and explain coverage options while maintaining accurate records and supporting sales opportunities for long-term career growth.

Qualifications

• Strong communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Comfortable speaking with customers by phone.
• Able to multitask and solve problems.
• Coachable, team-oriented, and interested in professional growth.
• Previous customer service, retail, hospitality, banking, office, or call-center experience is helpful but not required.

Responsibilities

• Answer customer phone calls, texts, and emails.
• Assist with billing, policy, and account questions.
• Process policy changes and customer service requests.
• Help customers understand their coverage and available options.
• Follow up on outstanding service requests and customer needs.
• Assist customers with claims-related questions and next steps.
• Maintain accurate customer records and documentation.
• Identify potential coverage gaps and additional insurance needs.
• Work with our team to improve customer satisfaction and retention.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Phone etiquette

Multitasking

Problem solving

Willing to learn

Job description

Benefits

• 401(k)


• 401(k) matching


• Bonus based on performance


• Company parties


• Competitive salary


• Free food & snacks


• Opportunity for advancement


• Paid time off


• Health insurance

Location

Location: Staten Island, NY

Job Type: Full-Time

Base Salary: $42,000–$48,000, based on experience

Expected First-Year Total Compensation: $50,000–$60,000

Start a Career in Insurance

Our State Farm agency in Staten Island is looking for a Customer Service Representative to join our team and provide a high level of service to our customers.

No previous insurance experience is required. We are looking for someone who communicates well, stays organized, enjoys helping people, and is willing to learn. We provide hands‑on training and support to help you obtain the required insurance licenses.

This is a strong opportunity to build a long‑term career in customer service, insurance, account management, or sales.

What You’ll Do

• Answer customer phone calls, texts, and emails


• Assist with billing, policy, and account questions


• Process policy changes and customer service requests


• Help customers understand their coverage and available options


• Follow up on outstanding service requests and customer needs


• Assist customers with claims-related questions and next steps


• Maintain accurate customer records and documentation


• Identify potential coverage gaps and additional insurance needs


• Work with our team to improve customer satisfaction and retention

This is primarily a customer service role, although all team members are expected to recognize opportunities where we may be able to help customers with additional insurance needs.

What We’re Looking For

• Strong communication and customer service skills


• Organized, dependable, and detail‑oriented


• Comfortable speaking with customers by phone


• Able to multitask and solve problems


• Comfortable learning new technology and systems


• Coachable, team-oriented, and interested in professional growth

Previous customer service, retail, hospitality, banking, office, or call‑center experience is helpful but not required.

Compensation & Benefits

• $42,000–$48,000 base salary, based on experience


• Expected first‑year total compensation: $50,000–$60,000


• Monthly performance‑based bonus opportunities


• 100% employer‑paid employee health insurance


• 50% employer‑paid dental insurance


• 50% employer‑paid vision insurance


• 401(k) with employer match


• Paid time off and paid holidays


• Employer‑paid life insurance


• Paid training and professional development


• Insurance licensing support and licensing bonus


• Career advancement opportunities


• Team lunches and office events

Licensing & Career Growth

You do not need to be insurance licensed to apply. We provide training and support to help the right candidate obtain the required licenses.

As you develop your skills and insurance knowledge, there may be opportunities to grow into senior customer service, account management, insurance sales, or leadership responsibilities.

This is a full‑time, in‑office position in Staten Island, NY.

If you are dependable, enjoy helping people, and want an opportunity to learn and grow, we would like to hear from you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.