Customer Service Representative - State Farm Agent Team Member

Matthew Olson - State Farm Agent; Burnsville (MN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Company parties

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

Matthew Olson - State Farm Agent in Burnsville is seeking a dedicated Full-Time Customer Service Representative. This role is essential for assisting clients with their insurance needs in a dynamic team environment.

Successful candidates will possess excellent communication skills and a detail-oriented approach. The position offers multiple benefits, including competitive salary, training, and opportunities for advancement within the agency.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Must obtain Property and Casualty license.
• Must obtain Life and Health license.

Responsibilities

• Assist customers with inquiries related to payments and policy changes.
• Provide exceptional customer service and address client concerns.
• Update customer information in our management system.
• Educate customers about their insurance options.
• Collaborate with team members for effective service delivery.

Skills

Excellent communication skills

Detail oriented

Proactive in problem solving

People-oriented

Job description

Job Description

We are seeking a dedicated and enthusiastic Full-Time Customer Service Representative to join our dynamic team at our State Farm agency. This position is perfect for individuals who thrive in a customer-focused environment and are eager to help clients with their insurance needs.

Key Responsibilities

• Assist customers with inquiries related to payments, policy changes, and general insurance questions.
• Provide exceptional customer service by addressing client concerns and ensuring a positive experience.
• Update customer information and policy details in our management system.
• Educate customers about their insurance options and coverage to help them make informed decisions.
• Maintain a professional and friendly demeanor while handling customer interactions, both in-person and over the phone.
• Collaborate with team members to ensure a smooth workflow and effective service delivery.

Benefits

• Company parties
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off

Additional Benefits

• 401K
• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Training, licensing and development
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Employment Type

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.