Customer Service Representative - State Farm Agent Team Member

Selina Martire - State Farm Agent; Minneapolis (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance

IRA Matching

Bonuses

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Selina Martire - State Farm Agent in Minneapolis is seeking a dedicated role focused on delivering exceptional customer service and building lasting relationships. You will handle policy inquiries, billing questions, ID cards, and coverage updates while maintaining a welcoming, professional front-office presence.

The position emphasizes proactive problem solving, strong communication, and teamwork, with opportunities for growth, ongoing training, and a supportive environment within the local

Qualifications

• Customer-service experience and strong communication required.
• Highly organized and detail-oriented with solid multitasking.
• Proactive problem-solver who can work in a busy office.
• Positive, dependable team player with a genuine service mindset.

Responsibilities

• Be the first point of contact for customers—creating a warm, professional, and welcoming experience
• Assist with policy questions, billing inquiries, ID cards, and coverage updates
• Build strong relationships with customers by providing thoughtful, attentive service
• Set appointments
• Help identify opportunities to better serve customer needs
• Support the team with administrative tasks such as data entry, filing, and organization
• Provide quotes and guidance when appropriate
• Manage incoming calls, emails, and office visits with efficiency and care

Skills

Strong communication

Highly organized

Detail-oriented

Proactive problem solver

Team player

Genuine service mindset

Job description

Benefits:

• Life Insurance


• IRA Matching


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Position Overview

Do you love helping people, staying organized, and being the person others can rely on? Are you energized by building relationships and creating a great customer experience?

If so, this could be the perfect fit.

Our agency is growing, and we’re looking for someone who takes pride in delivering exceptional service, pays attention to the details, and enjoys being part of a collaborative, positive team environment. This role is ideal for someone who is proactive, dependable, and genuinely enjoys making a difference in people’s day.

What You’ll Do

• Be the first point of contact for our customers—creating a warm, professional, and welcoming experience


• Assist with policy questions, billing inquiries, ID cards, and coverage updates


• Build strong relationships with customers by providing thoughtful, attentive service


• Set appointments


• Help identify opportunities to better serve customer needs


• Support the team with administrative tasks such as data entry, filing, and organization


• Provide quotes and guidance when appropriate


• Manage incoming calls, emails, and office visits with efficiency and care

What You’ll Receive

• Competitive base salary + bonuses


• Monthly, quarterly, and annual bonus opportunities


• IRA matching


• Paid time off (vacation, personal, and sick days)


• Life insurance & short-term disability coverage


• Ongoing training and clear growth opportunities within the agency


• A supportive, team-oriented environment where your contributions are valued

What We’re Looking For

• A genuine interest in helping others and delivering great service


• Strong communication skills (written, verbal, and listening)


• Highly organized and detail-oriented


• Proactive problem solver who takes initiative


• Comfortable multitasking in a fast-paced environment


• Team player with a positive, dependable attitude


• Property & Casualty license (or willingness to obtain)

If you’re someone who takes ownership of your work, enjoys connecting with people, and wants to grow within a successful agency, we’d love to meet you.

About the Role

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees must complete any applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees.