Customer Service Representative - State Farm Agent Team Member

Christinewagner; New London (CT); On-site; USD 24,796 - 48,216; Full time

Benefits offered by this job

Simple IRA

Hourly pay

Paid time off

Growth potential

Job summary

Christinewagner's State Farm agent team in New London, CT seeks a Customer Service Representative to deliver exceptional service in a fast-paced environment. You will handle inquiries about insurance, assist with policy changes, billing, and claims, while building lasting customer relationships.

This is a full-time role with weekday schedule and competitive hourly pay. Associates degree preferred; Personal Lines license obtainable.

Qualifications

• Excellent interpersonal and communication skills.
• People‑oriented, organized, self‑motivated, detail‑oriented, and proactive in problem solving.
• Dedicated to customer service.
• Experience with computer applications, especially Windows.
• Pride in accurate and timely work.
• Team‑player who can multi‑task and relate effectively to customers.
• Possesses Personal Lines Licenses (must be able to obtain).
• Will complete courses on ethical and customer‑centered sales practices.
• Remains current with product changes, licensing, technical developments, and continuing education.
• Available to work Monday‑Friday 8:30 am–5:00 pm, no weekends.
• Associate’s degree or higher preferred.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service, including answering inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic and demonstrate daily commitment to success.

Skills

Excellent interpersonal skills

Communication skills

People‑oriented

Organizational

Self‑motivated

Detail‑oriented

Proactive problem solving

Team player

Multi-tasking

Education

Associate’s degree or higher preferred

Tools

Windows

Job description

Customer Service Representative – State Farm Agent Team Member

New London, CT • Full Time

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative – State Farm Agent Team Member. The role involves value‑based conversations and delivering remarkable customer experience in a fast‑paced environment. It offers excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service, including answering inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic and demonstrate daily commitment to success.

Benefits

• Simple IRA
• Hourly pay
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within the agency

Requirements

• Excellent interpersonal and communication skills—written, verbal, and listening.
• People‑oriented, organizational, self‑motivated, detail‑oriented, and proactive in problem solving.
• Dedicated to customer service.
• Experience with computer applications, especially Windows.
• Pride in accurate and timely work.
• Team‑player who can multi‑task and relate effectively to customers.
• Possesses Personal Lines Licenses (must be able to obtain).
• Will complete courses on ethical and customer‑centered sales practices.
• Remains current with product changes, licensing, technical developments, and continuing education.
• Available to work Monday‑Friday 8:30 am–5:00 pm, no weekends.
• Associate’s degree or higher preferred.

Compensation

$18.00 – $35.00 per hour.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm employees act as independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.