Customer Service Representative - State Farm Agent Team Member

Brianarends; Louisville (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Arends - State Farm Agent Team Member is seeking a Customer Service Representative to deliver exceptional client experiences and support growth of the agency in Kentucky. You will respond to inquiries, coordinate with team members, and anticipate community needs.

The role emphasizes problem-solving, empathy, and professionalism in handling policy issues, renewals, and endorsements, with opportunities for advancement.

Qualifications

• Bilingual Spanish preferred.
• Previous customer service experience preferred.
• Excellent communication skills, verbal and written.
• Ability to multitask in a fast-paced environment with accuracy and professionalism.
• Able to obtain Property & Casualty insurance license.

Responsibilities

• Resolve customer concerns and claims with timely, satisfactory resolutions.
• Process insurance claims, policy renewals, and endorsements with attention to detail.
• Assist customers with empathy while maintaining high satisfaction.

Skills

Bilingual Spanish

Customer service experience

Excellent communication

Multitasking in fast-paced environment

License readiness (P&C)

Job description

Benefits:

• Simple IRA with employer match
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brian Arends  - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Strong problem-solving skills in handling customer concerns, claims disputes, and policy issues, ensuring timely and satisfactory resolutions.
• Process insurance claims, policy renewals, and endorsements, with an attention to detail.
• Ability to manage customer concerns with empathy and professionalism, resolving issues promptly while maintaining a high level of customer satisfaction.

QUALIFICATIONS:

• Bilingual Spanish preferred
• Previous customer service experience preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers that walk in.
• Ability to multitask and work in a fast-paced environment, handling multiple inquiries and tasks efficiently while maintaining a high level of accuracy and professionalism.
• Able to obtain Property & Casualty insurance license.