Customer Service Representative - State Farm Agent Team Member

Talentify; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Paid by Agency

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm Agent Brenda Wagner is seeking a Customer Service Representative to deliver exceptional service and policy information to clients in the local community.

This role emphasizes attention to detail, strong customer service, and teamwork with the agency staff, with growth opportunities for driven, sales-minded individuals.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish

Job description

Benefits:

• License Paid by Agency
• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Brenda Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.