Customer Service Representative - State Farm Agent Team Member

Catie Walther - State Farm Agent; Lewes (DE); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

License reimbursement

Team building

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Career advancement

Paid time off

Training & development

Résumé du poste

Catie Walther - State Farm Agent is seeking a Customer Service Representative to deliver excellent service at the Lewes, Delaware office. You will help clients with policy information, changes, and requests, while coordinating with team members to ensure a smooth customer experience.

The role emphasizes empathy, attention to detail, and the ability to handle multiple tasks. Spanish-speaking applicants are preferred, with opportunities for advancement and benefits including health insurance and

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication

Interpersonal skills

Multitasking

Customer service experience

Bilingual Spanish

Description du poste

Benefits:

• License reimbursement
• Team building events
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Catie Walther - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.