Customer Service Manager - State Farm Agent Team Member

Brianarends; Prospect (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Brian Arends - State Farm Agent is seeking a Customer Service Manager to lead the customer service team and drive exceptional client experiences in a local insurance agency. This role focuses on guiding daily operations, resolving inquiries, coordinating with agency staff, and ensuring accurate policy handling to support community members.

The position emphasizes leadership, effective communication, and willingness to pursue an active insurance license to better serve customers and advance

Qualifications

• Experience in customer service and management, preferably within the insurance industry.
• Bilingual Spanish preferred.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• Willing to obtain active insurance license.

Responsibilities

• Oversee the customer service team and daily operations.
• Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information.
• Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
• Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.

Skills

Customer service

Customer management

Leadership

Communication

Problem solving

Job description

Benefits:

• Simple IRA with employer match
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided.
• Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
• Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.

QUALIFICATIONS:

• Experience in customer service and customer management preferably within the insurance industry.
• Bilingual Spanish preferred
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.
• Willing to obtain active insurance license.