Customer Service Representative - State Farm Agent Team Member

Michael Cason - State Farm Agent; Fort Mitchell (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Michael Cason - State Farm Agent is seeking a Customer Service Representative to provide exceptional service in Fort Mitchell, Kentucky. The role involves answering inquiries, assisting with policy changes, and processing claims.

Ideal candidates will have strong communication skills, attention to detail, and customer service experience. Growth opportunities are available for driven individuals, along with benefits such as health insurance, flexible schedules, and competitive pay.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask while being detail-oriented.
• Previous experience in customer service is preferred.
• Bilingual in Spanish is a plus, but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Bilingual Spanish

Job description

Benefits

• License Reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Michael Cason - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred but not required.