CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Manny Viadero - State Farm Insurance Agent; Los Angeles (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Hourly pay with commission/bonus

Paid time off

Valuable experience

Growth opportunities

Job summary

Manny Viadero - State Farm Insurance Agent in Los Angeles is seeking a Customer Service Representative to join a dynamic team. You will assist clients with insurance options, policy changes, and billing inquiries, delivering high-quality, value-based conversations and an outstanding customer experience.

This role offers hourly pay with commission/bonus, PTO, and opportunities for growth within the agency. Fluency in Spanish is required, and strong communication and teamwork skills are essential

Qualifications

• Excellent interpersonal and communication skills.
• Bilingual Spanish required.
• Strong dedication to customer service.
• Ability to learn computer functions.
• Team player with multitasking ability.

Responsibilities

• Provide prompt, accurate, and friendly customer service for inquiries on coverage, policy changes, claims, and billing.
• Educate customers using a needs-based approach about available insurance options.

Skills

Interpersonal skills

Communication skills

Bilingual Spanish

Customer service

Teamwork

Multi-tasking

Computer literacy

Motivated self-starter

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi-task
• Bilingual - Spanish required
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.