Customer Service Representative - State Farm Agent Team Member

David Vargas Agency Inc.; Saint Petersburg (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Salary

Commission/bonus possibility

Paid time off

Growth potential

Job summary

David Vargas - State Farm Agent in Saint Petersburg, Florida, is looking for an agency service team member to join their dynamic team. This role involves establishing customer relationships, providing exceptional customer service, and collaborating with the agent on marketing efforts.

The ideal candidate will possess strong interpersonal and communication skills, be self-motivated, and committed to serving customers effectively. A passion for marketing and an interest in advancing within the agency are essential.

Growth potential and valuable experience await you in this rewarding role.

Qualifications

• Interest in marketing products based on customer needs.
• Excellent written, verbal, and listening communication skills.
• Able to learn computer functions.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and friendly customer service.
• Work with the agent to meet marketing goals.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Bilingual - Spanish preferred

Education

Property and Casualty license

Life and Health license

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of agency service team member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Work with the agent to develop and maintain a digital marketing system to promote the office.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to identify and support local community events in our market.
• Work with the agent to help manage the website and social media content.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

• Salary
• Possibility commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Achieve mutually agreed upon marketing goals
• Provide timely and thorough activity reports to agent
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Self starter
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.