CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Bill Pancake State Farm; Kissimmee (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Salary plus commission/bonus

Group Life Insurance Benefits

Job summary

Bill Pancake State Farm in Kissimmee, FL seeks a Customer Relations Representative to join the agency team and deliver value-based conversations and a remarkable customer experience.

You will establish relationships, assist with inquiries on insurance options, and support growth while maintaining high service standards. Licensing to be obtained and improved with growth within the agency.

Qualifications

• Excellent written, verbal, and listening communication.
• People-oriented with a focus on service.
• Self-motivated and detail oriented.
• Strong customer service experience.
• Bilingual Spanish required.
• Property & Casualty license achievable.
• Life and Health license achievable.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service for insurance inquiries.
• Educate customers about insurance options using a needs-based review.
• Support agency growth and daily operations.

Skills

Excellent communication

People-oriented

Self-motivated

Detail oriented

Customer service

Bilingual Spanish

Licensing: P&C

Licensing: Life & Health

Job description

Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Self-motivated
• Detail oriented
• Dedicated to customer service
• Achieve mutually agreed upon marketing goals
• Bilingual - Spanish required
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.