Customer Service Representative - State Farm Agent Team Member

Audreymcfarlin; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off

Health benefits

401K with office performance bonus

Insurance Tuition Assistance

Free parking

Job summary

Audreymcfarlin is seeking a Customer Service Representative in Chicago, Illinois, who is fluent in Spanish to enhance client experiences for a successful insurance agency. The role involves generating exceptional customer service, resolving inquiries, and anticipating community needs.

Ideal candidates will possess strong communication skills in English and Spanish, be proactive in problem-solving, and demonstrate dedication to customer service. This position offers hourly pay plus commission/bonus and opportunities for career growth.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers, answer questions, and anticipate needs.
• Excellent communication skills in English and Spanish to assist customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance matters.
• Educate customers about insurance options using a needs-based review process.
• Use communication skills to meet customer needs and promote business development.

Skills

Customer service

Bilingual (English and Spanish)

Communication skills

Problem-solving

Job description

ROLE DESCRIPTION

Customer Service Representative - Spanish speaking, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. The agency will get you licensed in Insurance.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills in English and Spanish to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience
• 401K with office performance bonus
• Insurance Tuition Assistance
• Free parking