Customer Service Representative - State Farm Agent Team Member

Casey Halsey - State Farm Agent; Homewood (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Opportunity for advancement

Job summary

Casey Halsey - State Farm Agent in Homewood, AL is seeking a friendly, dependable Customer Service Representative for a part-time role (9:00 AM–2:00 PM, Monday–Friday). You will help policyholders with policy changes, billing questions, claims follow-up, and day-to-day account servicing.

You'll build relationships, deliver outstanding service, and may transition into a full-time sales-focused position within 6–12 months as you grow with the team.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to stay organized and handle multiple tasks simultaneously.

Responsibilities

• Provide outstanding customer service to new and existing policyholders.
• Process policy changes, billing questions, and payments.
• Follow up on claims and provide status updates to customers.
• Manage daily agency reports and complete follow-up tasks.
• Schedule appointments for licensed team members.
• Assist with outbound calls regarding policy updates and premium changes.

Skills

Customer service

Communication skills

Organization

Empathy

Sales mindset

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule

Position Overview:

Are you someone who enjoys helping people, staying organized, and building relationships? Our State Farm agency is looking for a friendly, dependable Customer Service Representative to join our team in a part-time role.

This position is ideal for someone who loves delivering exceptional customer service while learning more about the insurance industry. You'll assist existing customers with policy changes, billing questions, claims follow-up, and day-to-day account servicing. As you grow in the role, you'll also have opportunities to support simple sales conversations and may transition into a full-time sales-focused position within 6-12 months if that aligns with your career goals.

If you're looking for a position that offers stability today and career growth tomorrow, we'd love to meet you.

Responsibilities:

• Provide outstanding customer service to new and existing policyholders
• Process vehicle additions, replacements, and other auto policy changes
• Follow up with customers regarding claims and provide status updates
• Answer billing questions and assist with payment-related concerns
• Manage daily agency reports and complete assigned follow-up tasks
• Schedule appointments for licensed team members
• Make outbound calls regarding premium increases, decreases, and policy updates
• Maintain accurate customer records and documentation

What We're Looking For:

• Strong communication and customer service skills
• Friendly, professional, and empathetic personality
• Highly organized with excellent attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Positive attitude and willingness to learn
• Sales-minded with an interest in growing into a sales role over time
• Insurance experience or licensing is a plus, but we're willing to train the right person

What We Offer

• Part-time weekday schedule (9:00 AM-2:00 PM, Monday-Friday)
• Supportive, team-oriented work environment
• Hands-on training and professional development
• Opportunity to transition into a full-time sales position within 6-12 months
• Career advancement opportunities within a growing State Farm agency
• The opportunity to make a meaningful impact by helping customers protect what matters most