Customer Service Representative - State Farm Agent Team Member

Gary Merideth - State Farm Agent; Town of Florida (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Generous Monthly Incentive Program

Retirement plan

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Gary Merideth - State Farm Agent is seeking a Customer Service Representative to support our agency's growth and customer care initiatives. You will answer inquiries, share policy information, assist with changes, and coordinate with team members to deliver outstanding service to our community.

We value a customer-focused, collaborative mindset, with attention to detail and a drive to help people. This role offers opportunities for advancement and a supportive, team-oriented workplace.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask effectively.
• Previous Property/Casualty experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Attention to detail

Multitasking

Job description

Benefits:

• License reimbursement
• Generous Monthly Incentive Program
• Retirement plan
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1978 and currently lead a team of eight. Before joining State Farm, I was an agent with another insurance company. Outside of work, I'm a proud grandparent to eight grandchildren and a lifelong car enthusiast. I participate in a monthly Cars & Coffee event and even hold a road racing license.

Our agency is beginning to expand its involvement in community events, and we're excited to continue building relationships and giving back as we grow.

Our agency offers a 401k, health benefits, licensing cost reimbursement, and a strong commitment to work-life balance. We believe in supporting our team while creating an enjoyable and rewarding workplace.

Our culture is welcoming, team-oriented, and built on a foundation of long-tenured employees who genuinely enjoy working together. I'm looking for someone who is customer-focused, collaborative, and enjoys being part of a supportive team. If you're ready to join a great atmosphere with a strong team culture, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Gary Merideth - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous Property/Casualty experience preferred.