Customer Service Representative - State Farm Agent Team Member

Brannon Poland - State Farm Agent; Fulton (MS); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Brannon Poland - State Farm Agent in Fulton, MS is seeking a Customer Service Representative to join their high-performance team. This role involves generating exceptional client experiences, resolving inquiries, and enhancing customer relationships while being part of a fun and rewarding culture.

The ideal candidate will have strong communication skills and the ability to support community needs. You will also be proactive in problem-solving and dedicated to providing excellent customer service.

This position offers competitive compensation, and you'll be trained for necessary licenses within your first month.

Qualifications

• Property & Casualty License required.
• Life & Health License required (within first 30 days of employment).
• Dedicated to customer service.

Responsibilities

• Establish customer relationships and follow up.
• Provide prompt and friendly customer service.
• Use needs-based reviews to educate customers about options.
• Promote business development through exemplary communication.

Skills

Customer service dedication

Excellent communication skills

Proactive problem-solving

Team player

Education

Property & Casualty License

Life & Health License

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Brannon Poland - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

This isn’t a typical insurance role—we’re building a high-performance team inside one of the strongest brands in the industry while creating a culture that is both fun and rewarding!

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Property & Casualty License required.
• Life & Health License required (within first 30 days of employment).
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Team player

Compensation: $36,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.