Customer Service Representative - State Farm Agent Team Member

Ann Haviland - State Farm Agent; Bensalem Township (Bucks County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ann Haviland State Farm Agency is seeking a licensed insurance professional to join as a Customer Service Representative. You will provide service on billing questions, policy changes, and claims follow-up, while leveraging State Farm platforms to ensure accurate handling of accounts.

With hands-on State Farm experience, you will identify coverage gaps, recommend suitable products, and help build long-term customer relationships that support retention and growth.

Qualifications

• Active Property & Casualty license required (Life & Health a plus).
• Minimum 1 year of State Farm agency experience or strong system proficiency.
• Comfortable navigating service workflows and completing transactions quickly.
• Service-driven mindset with ability to recommend coverage when beneficial.
• Strong communication, attention to detail, and organizational abilities.
• Proactive follow-up and customer care.

Responsibilities

• Support customers with billing questions, policy changes, and claims follow-up.
• Use State Farm platforms to service accounts accurately and efficiently.
• Perform proactive policy reviews to identify coverage gaps or new needs.
• Recommend additional products when appropriate to enhance customer protection.
• Build strong, trust-based relationships that drive satisfaction and retention.
• Assist with referrals and contribute to overall agency growth.

Skills

Property & Casualty license

State Farm experience

Customer service

Strong communication

Detail orientation

Organizational skills

Proactive follow-up

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Licensed & State Farm Experienced

Ann Haviland State Farm Agency

Are you a licensed insurance professional with hands-on State Farm service experience? Do you thrive in a customer-focused role but also know how to recognize opportunities to strengthen a customer’s protection? If so, Ann Haviland State Farm is looking for you.

We’re hiring a Customer Service Representative who can jump in with minimal ramp-up, confidently navigate State Farm systems, and deliver exceptional service while supporting in-book sales and retention efforts.

Why Join Ann Haviland State Farm

Use Your Experience – Step into a role where your State Farm knowledge is immediately valued.

Service That Matters – Help customers understand their coverage while recommending solutions that truly support their needs.

Support & Stability – Join a collaborative team that believes in development, shared success, and long-term growth.

Seamless Onboarding – Because you already know State Farm systems, you’ll integrate quickly and start making an impact right away.

Competitive Compensation – Strong base pay plus incentives tied to retention, customer satisfaction, and in-book sales.

What You’ll Do

• Support customers with billing questions, policy changes, and claims follow-up.
• Use State Farm platforms to service accounts accurately and efficiently.
• Perform proactive policy reviews to identify coverage gaps or new needs.
• Recommend additional products when appropriate to enhance customer protection.
• Build strong, trust-based relationships that drive satisfaction and retention.
• Assist with referrals and contribute to overall agency growth.

What We’re Looking For

• Active Property & Casualty license (Life & Health a plus).
• Minimum 1 year of experience in a State Farm agency or strong State Farm system proficiency.
• Comfortable navigating service workflows and completing transactions quickly and accurately.
• Service-driven mindset with the confidence to recommend additional coverage when beneficial.
• Strong communication skills, detail orientation, and organizational abilities.
• Proactive approach to follow-up, customer care, and problem-solving.

Ready to Bring Your State Farm Experience to a Team That Appreciates It?

If you’re looking for a role where your service skills, technical knowledge, and sales awareness are recognized and rewarded, apply today. Join Ann Haviland State Farm and build a career where service and opportunity go hand in hand.