Account Manager - State Farm Agent Team Member

Mike Sawyer; Ellicott City, Northern (MD, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Ellicott City is seeking a dedicated Account Manager. This role focuses on delivering exceptional customer service, managing accounts, and identifying growth opportunities. Candidates should possess strong communication skills and be organized, with a willingness to obtain necessary licenses. This position offers competitive compensation, paid training, and a supportive environment for professional growth.

Qualifications

• Prior insurance, account management, or customer service experience preferred.
• Willingness to obtain required licenses with agency support.
• Ability to manage multiple tasks with accuracy and care.

Responsibilities

• Respond to client inquiries and provide accurate coverage information.
• Handle policy updates, renewals, and billing questions.
• Identify coverage gaps and provide suitable product recommendations.
• Build strong client relationships and enhance satisfaction.
• Maintain organized notes and follow-up items.

Skills

Strong communication and interpersonal skills

Customer-service mindset

Highly organized

Detail-oriented

Insurance experience preferred

Licensed in P&C & Life & Health

Education

Licensed in Property & Casualty and Life & Health

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Account Manager – Customer Service & In-Book Sales

Mike Sawyer State Farm Agency

Deliver outstanding service. Strengthen relationships. Advance your career.

Mike Sawyer State Farm is seeking a dependable, customer-centered Account Manager who takes pride in delivering exceptional service and ensuring clients stay fully protected. In this role, you’ll manage existing accounts, assist with policy updates, and identify opportunities within our current book of business to expand coverage and enhance client relationships.

This is a licensed position (Property & Casualty and Life & Health required). If you’re not yet licensed, we provide full support and paid training to help you obtain the necessary credentials.

Role Overview

As an Account Manager, you’ll provide dedicated service to our established clients while supporting agency growth through in-book sales. You’ll help customers understand their coverage, manage updates and renewals, and ensure each client receives the guidance and protection they deserve. Your ability to build rapport and offer thoughtful product recommendations will play a key role in retention and long‑term satisfaction.

Key Responsibilities

• Provide Excellent Customer Service – Respond to client inquiries and offer clear, accurate information about coverage and policy details.
• Manage Account Servicing – Handle policy updates, renewals, documentation, and billing questions with professionalism and care.
• Conduct Policy Reviews – Identify coverage gaps and present suitable product recommendations to strengthen client protection.
• Enhance Retention – Build strong relationships, offer timely support, and proactively reinforce client satisfaction.
• Maintain Accurate Records – Keep organized notes, track follow‑up items, and ensure all customer needs are addressed promptly.

Qualifications

• Strong communication and interpersonal skills
• Customer‑service mindset paired with confidence in discussing coverage upgrades and solutions
• Highly organized, detail‑oriented, and comfortable managing multiple tasks simultaneously
• Prior insurance, account management, or customer service experience preferred
• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support

Why Join Mike Sawyer State Farm?

• Competitive compensation with performance‑based bonus opportunities
• Paid training and full support in obtaining required licenses
• Clear pathways for professional growth and advancement
• Supportive, team‑oriented environment that values exceptional service
• The chance to make a meaningful impact while helping clients protect what matters most

If you’re a motivated professional who enjoys helping people, values strong relationships, and takes pride in both service and sales success, apply today to join the Mike Sawyer State Farm team.