Customer Relations Representative - State Farm Agent Team Member

Mike Sawyer; Ellicott City (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Paid time off

Job summary

Mike Sawyer State Farm in Ellicott City, MD is seeking a Customer Relations Representative to deliver outstanding service to existing clients while identifying opportunities to strengthen coverage through additional insurance products.

This licensed role requires Property & Casualty and Life & Health licenses, or willingness to obtain them with agency support. Compensation ranges from $50,000 to $70,000 per year with base pay plus bonus potential.

Qualifications

• Excellent communication and active listening skills.
• Strong problem-solving and organizational abilities.
• Customer service or sales experience preferred.
• Willing to obtain Property & Casualty and Life & Health licenses with agency support.

Responsibilities

• Provide Exceptional Service: address inquiries, policy changes, billing concerns with professionalism and accuracy.
• Strengthen Customer Relationships: conduct routine policy reviews to ensure right protection.
• Drive In-Book Sales: identify coverage gaps and present additional options within existing accounts.
• Support Daily Agency Operations: process updates, follow up on claims, and maintain records.
• Collaborate as a Team: work with colleagues to achieve retention and growth goals.

Skills

Communication

Active listening

Problem solving

Customer service

Sales mindset

Relationship building

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Full Time Ellicott City - MD

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Customer Relations Representative - Service & In-Book Sales Growth Opportunity

Serve with Excellence. Sell with Purpose. Build a Career That Truly Impacts People.

Do you enjoy helping others and creating meaningful customer experiences—and also thrive on the opportunity to grow through sales? Mike Sawyer State Farm is seeking a Customer Relations Representative who can deliver outstanding service to our existing clients while identifying ways to strengthen their coverage through additional insurance products.

This is a licensed role (Property & Casualty and Life & Health required). If you’re not yet licensed, you must be willing to obtain both—our agency provides full support and paid training.

Role Overview

As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in-book sales conversations—helping clients understand coverage options that support their long-term security and peace of mind.

This position is ideal for someone who is empathetic, organized, and relationship-focused, with the confidence to introduce products that genuinely support client needs and agency growth.

Key Responsibilities

Provide Exceptional Service

• Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.

Strengthen Customer Relationships

• Conduct routine policy reviews to confirm clients have the right protection in place.

Drive In-Book Sales

• Identify coverage gaps and present additional insurance options within existing customer accounts.

Support Daily Agency Operations

• Process updates, follow up on claims, and maintain accurate customer records.

Collaborate as a Team

• Work closely with colleagues to achieve retention, service, and growth goals.

Qualifications

• Strong communication, active listening, and problem-solving abilities
• A genuine desire to help others, paired with a proactive and sales-minded approach
• Excellent organization and attention to detail
• Prior customer service, insurance, or sales experience preferred
• Property & Casualty and Life & Health licenses, or willingness to obtain with agency support

Why Join Mike Sawyer State Farm?

• Competitive base pay + bonus potential tied to retention and in-book sales
• Supportive, team-oriented environment centered around client satisfaction
• Clear opportunities for professional growth and advancement
• The opportunity to help protect what matters most to customers—while building a fulfilling long-term career

If you’re someone who loves serving others, enjoys building relationships, and is excited by the opportunity to grow through sales, we’d love to hear from you.

Compensation: $50,000.00 - $70,000.00 per year

We're Hiring!

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Ellicott City.
• I have been a State Farm agent since 1996.

We look forward to speaking with you!