Customer Service Representative - State Farm Agent Team Member

Christine Moscaritolo - State Farm Agent; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Paid time off

Training & development

Advancement opportunities

Competitive salary

Job summary

Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This full-time in-office role is based at Schnecksville, with opportunities for advancement for those who demonstrate sales aptitude and initiative.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to pivot from service to sales in a natural, needs-based way.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers, providing prompt, professional service.
• Answer policy questions and explain coverage in a clear, customer-friendly manner.
• Assist with policy changes, updates, billing questions, and service requests.
• Support customers through the claims process and follow up as needed.
• Maintain accurate and detailed records of customer interactions.
• Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs.
• Collaborate with team members to deliver a seamless client experience.

Skills

Customer service

Sales aptitude

Communication skills

Attention to detail

Insurance knowledge

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Service-Focused with Sales Opportunity

Office Locations: Allentown (18103), Schnecksville (18078), Bethlehem (18017)
Primary Work Location: Schnecksville
Job Type: Full-Time (In-Office)

The Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations. You’ll be a key part of our agency’s success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected.

We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.

What You’ll Do

• Serve as a primary point of contact for customers, providing prompt, professional service
• Answer policy questions and explain coverage in a clear, customer-friendly manner
• Assist with policy changes, updates, billing questions, and service requests
• Support customers through the claims process and follow up as needed
• Maintain accurate and detailed records of customer interactions
• Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs
• Collaborate with team members to deliver a seamless client experience

What We’re Looking For

• Strong customer service and relationship-building skills
• Ability to pivot from service to sales in a natural, needs-based way
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to multitask in a fast-paced environment
• Prior customer service experience preferred (insurance experience a plus)
• Professional, empathetic, and dependable work style

Why Join Our Agency

• Supportive, team-oriented environment focused on service excellence
• Training and development to help you grow your skills and career
• Opportunities for internal advancement for motivated, sales-minded team members
• A meaningful role helping individuals and families protect what matters most

Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.